How can we help?
FAQ
Ordering
How do Made to Order pieces work?
Made to order listings are pieces that are made upon you purchasing them. This is not to be confused with a custom order.
Once you purchase a made to order listing we will send you a photo of what we have in stock and you can chose from that.
Please allow 2 weeks for completion.
Can I cancel my order?
You are more than welcome to cancel your order up until the time of shipping. (This does not apply to custom orders).
Once the piece is shipped, you will not be able to cancel.
Shipping, Returns & Exchanges
We use all major carriers, and local courier partners.
What is the shipping policy?
Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.
We ask that you allow 2 weeks for shipping on made to order listings.
Do you ship overseas?
Yes, we ship all over the world. Shipping costs will apply. We ask that you contact us first though regarding international orders, so we can make sure you receive it in the best and fastest condition.
What is your return policy?
We do not accept returns, unless your piece is damaged. However, we work with you to make sure you are completely happy with your purchase.